Customer Reviews

 

At Cambridge Mitsubishi, we believe in honesty and transparency with every customer.
With that in mind, we post every review of our Sales and Service departments here in
one place so you can see how other customers have experienced our dealership.

 

Rydell Mortel

Mar 24, 2021

I live in Vancouver and was looking for an accessory for my Eclipse cross that was not available in my local dealer. Sam was so accommodating and was very helpful. He was communicating back and fort and made sure I got the item that I need. I received the item that I ordered and I would definitely deal with him again.

Rishi Chopra

Feb 19, 2021

This review will be of my dealings with the service centre. My drivers side front window kept derailing off the regulator, and I had it warrantied twice at a Brampton Mitsubishi, where I originally bought the vehicle. They refused the third warranty and even went so far as to accuse me of “kicking” the window or pulling on it. Keep in mind this was from the service manager representing Mitsubishi at one of the biggest auto groups in Canada (Dilawri). Then my front passenger window went out. I decided to take it back to Cambridge Mitsubishi, where the vehicle was originally delivered from. The service advisor/manager (I am unsure), Steve Salmon went absolutely above and beyond. Honestly, I went in with two front windows not working and I described the situation and what I thought it was, and he decided to take it in on the spot, without hesitation. I was advised it would probably be ready by tomorrow, and I saw them bring it in right as I was leaving the dealership. There was a mishap with the phone number, and it turns out the vehicle was done the same day, both windows. They peeled both doors open, replaced the regulators, align the windows back on track and reattached the door panel on the same day! When I called at around 3 the next day, I was told I can pick it up until 5 or tomorrow at no cost. It was warrantied without question, and I was given preventative advice on operating the windows. Not accused of purposely breaking my windows to enjoy dealing with the amazing folks over at Brampton Mitsubishi... Every single person I dealt with from the moment I entered gave me no hassle, and I was not bombarded by questions which many service centres do to avoid any warranty work. I was shocked, and I went in expecting WW3, and it was the complete opposite. I spent less than 15 minutes total inside the centre, dropping the vehicle off and picking it back up. Excellent work guys!

Doug Sloan

Dec 15, 2020

We had the greatest experience buying a car at Cambridge Mitsubishi. Jacob helped us immediately and we knew exactly what we wanted. The whole process took less than 30 minutes. We added some accessories before we took possession and Jacob was a big help. We will return to buy our next car here without hesitation.

Winter Hall

Nov 24, 2020

Everyone in the service department is super friendly and helpful! The staff answers any questions you have ensuring you understand, and are quick to help assist with anything. 10/10 would recommend!

Francesca Durham

Nov 20, 2020

I'm so happy with the purchase of new RVR Mitsubishi. Jacob and Clark were exceptional with my circumstance to make this happen tailored to my specific wants/needs/desire. Jacob presented me with a deal that was better than our initial discussion so I was really happy. More important, this was a seamless customer service experience. Buying a car on my own I felt comfortable from start to finish. Thanks guys!!