Effective Date: June 6th, 2025
Last Updated: June 10th, 2025
At Cambridge Mitsubishi, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and safeguard your personal information, as well as your rights under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial laws. By using our website or services, you agree to the terms outlined here.
Types of Personal Information Collected
We collect only the personal information necessary to provide services, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Vehicle Information: Vehicle make, model, year, and service history.
- Transaction Information: Payment details, purchase records, and financing details.
- Digital Data: IP address, browser type, device information, and browsing behavior on our website.
- Preferences: Communication and marketing preferences.
We collect and use your information for the following purposes:
- Providing Services: Processing purchases, scheduling service appointments, and managing warranty claims.
- Customer Support: Responding to inquiries, complaints, and feedback.
- Marketing (With Consent): Sending personalized offers, promotions, and newsletters.
- Improving Experiences: Customizing website content and recommending services or vehicles tailored to your interests.
- Legal Compliance: Meeting legal and regulatory obligations.
Consent
We will obtain your informed consent before collecting, using, or disclosing your information, except where permitted or required by law. Consent may be provided in the following ways:
- Checking an opt-in box for marketing emails.
- Completing a service request or purchase form.
- Accepting cookies or similar technologies when using our website.
Withdrawing Consent: You can withdraw your consent at any time by contacting us at jacob@cambridgemitsubishi.com or adjusting your account preferences. Note that withdrawing consent may limit certain services.
Data Retention
We retain your personal information only as long as necessary to fulfill the identified purposes or comply with legal requirements. Specific retention periods include:
- Transaction Records: Retained for up to 7 years for tax and regulatory compliance.
- Marketing Data: Retained until you opt out or withdraw consent.
When no longer needed, your data will be securely deleted or anonymized.
Disclosure of Personal Information
We may share your information with trusted third parties under the following circumstances:
- Service Providers: Payment processors, shipping companies, or analytics services.
- Legal Requirements: To comply with legal obligations or respond to lawful requests.
- Consent-Based Sharing: With your explicit consent for specific purposes.
Where applicable, we ensure third-party vendors adhere to strict privacy and security standards.
Cross-Border Data Transfers
Your information may be stored or processed outside of Canada (e.g., in the United States). In such cases, your data will be subject to the laws of the country where it is processed. We take steps to ensure that your data is handled securely, regardless of location.
Your Rights
You have the following rights regarding your personal information:
- Access Your Data: Request a copy of the personal information we hold.
- Correct Your Data: Update inaccuracies in your personal information.
- Delete Your Data: Request deletion, subject to legal or contractual requirements.
- Withdraw Consent: Opt out of marketing or other consent-based data use.
To exercise these rights, contact us at jacob@cambridgemitsubishi.com. We will respond within 30 days as required by law.
Data Security
We implement robust safeguards to protect your personal information, including:
- Encryption: Data is encrypted during storage and transmission.
- Access Controls: Only authorized personnel can access sensitive information.
- Breach Response Plan: In the event of a data breach, affected individuals will be notified promptly, and corrective measures will be taken.
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve functionality and provide a better user experience.
- Necessary Cookies: Required for core functionality.
- Performance Cookies: Analyze website usage for optimization.
- Marketing Cookies: Tailor promotional content based on your preferences.
Updates to This Privacy Policy
We regularly update this Privacy Policy to reflect changes in our practices or legal requirements. The most recent update date is displayed at the top of this page. Significant updates will be communicated via email or website notifications.
We strive to respond to inquiries within 30 days.
Thank you for trusting Cambridge Mitsubishi. We are committed to protecting your privacy and providing a secure, transparent experience.