Rishi Chopra

This review will be of my dealings with the service centre. My drivers side front window kept derailing off the regulator, and I had it warrantied twice at a Brampton Mitsubishi, where I originally bought the vehicle. They refused the third warranty and even went so far as to accuse me of “kicking” the window or pulling on it. Keep in mind this was from the service manager representing Mitsubishi at one of the biggest auto groups in Canada (Dilawri). Then my front passenger window went out. I decided to take it back to Cambridge Mitsubishi, where the vehicle was originally delivered from. The service advisor/manager (I am unsure), Steve Salmon went absolutely above and beyond. Honestly, I went in with two front windows not working and I described the situation and what I thought it was, and he decided to take it in on the spot, without hesitation. I was advised it would probably be ready by tomorrow, and I saw them bring it in right as I was leaving the dealership. There was a mishap with the phone number, and it turns out the vehicle was done the same day, both windows. They peeled both doors open, replaced the regulators, align the windows back on track and reattached the door panel on the same day! When I called at around 3 the next day, I was told I can pick it up until 5 or tomorrow at no cost. It was warrantied without question, and I was given preventative advice on operating the windows. Not accused of purposely breaking my windows to enjoy dealing with the amazing folks over at Brampton Mitsubishi… Every single person I dealt with from the moment I entered gave me no hassle, and I was not bombarded by questions which many service centres do to avoid any warranty work. I was shocked, and I went in expecting WW3, and it was the complete opposite. I spent less than 15 minutes total inside the centre, dropping the vehicle off and picking it back up. Excellent work guys!